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Terms and Conditions

Payment
We accept payments online via PayPal. PayPal allows payment via MasterCard, VISA or Bank account debit.

All payments must be made in Australian currency. All orders will be shipped only to verified credit card billing addresses or confirmed PayPal addresses. We regret that we cannot accept payment of any type from any of the Excluded Countries listed in the Shipping section of this page.

Order Process
Immediately after your order is placed, you should receive an automated email with your order information. Within the next 48 hours, you should also receive a second email from stating the actual ship date for your package. Alternatively, you can always check your order status by logging into your account and clicking “Your Account“,  If you did not receive any confirmation email from us or there is no record of a purchase in your account, please contact us and we will be glad to look up the status of your order.

Goods and Services Tax
We are required to charge Australian GST on all orders. GST is applied to the entire order, which means it is also applied to shipping and handling, if any.

Customer Accounts
To process your order, we ask for a minimal amount of information necessary to process your payment. You may be asked to create a customer account with a password before proceeding to the checkout. If you have previously created a customer account, need only to log in to proceed to the checkout. We will never share your private information with anyone else. Please see our Security and Privacy Policy for complete information.

Forgotten Password
You can recover a forgotten password by visiting Password Retrieval. A new password will be immediately sent. If you are unable to retrieve a new password through our automated system, please contact us and we will manually reset your password.

Credit Card Safety
You can shop at with confidence. We have partnered with PayPal, a leading Australian payment processor, to offer safe and secure credit card and electronic transactions for our customers.

PayPal manages the complex routing of sensitive customer information through the credit card and electronic payment networks.  PayPal adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the PayPal Privacy Policy.

is registered and verified under the PayPal Business program.

holds no credit card details.

Shipping
Purchases usually ship within 1 business day of receiving a cleared payment. Standard shipping in Australia is via Australia PostExpress Post or a preferred courier.

Excluded Countries
We regret that we cannot currently ship to any countries other than Australian States or Territories.

Updating Terms and Conditions
may update these terms and conditions by posting a new version on this website.

You should check this page occasionally to ensure you are familiar with any changes.

 

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Privacy

By filling in and forwarding the contact form, you accept the following (in conformity with Legislative Decree no.196/2003 concerning privacy). All personal data provided are exclusively for internal use or for the proprietor’s communications and special offers. Your data will not be communicated or provided to third parties. The interested party enjoys specific rights according to Legislative Decree no.196/2003, article 7. To exercise these rights, the interested party should forward a request by email - info@purecoat.com.au